Last updated: November 5, 2026

Orders

How do I know my order was received?

After checkout, you should receive an order confirmation at the email address you provided. If it does not appear, check your spam folder and then contact us with your name and the approximate time of purchase.

Can I change or cancel an order?

Email us as soon as possible. We will try to help before fulfillment begins, but changes or cancellation cannot be guaranteed once an order is being processed or has shipped.

Shipping

When will my order ship?

Orders are usually processed within 1-3 business days after payment is confirmed. You will receive tracking information when the order is dispatched.

How long does delivery take?

Standard U.S. delivery is generally estimated at 5-12 business days after dispatch. International delivery is generally estimated at 7-20 business days after dispatch. Customs, carrier disruptions, weather, and remote destinations can affect timing, so estimates are not guarantees.

Where can I find your shipping details?

For general information about processing times, delivery estimates, shipping rates, destinations, and other terms, please see our Shipping Policy. Available options and final costs will be shown at checkout.

Returns and product care

Can personal-care items be returned?

Eligible unused and unopened items may be requested for return within 30 calendar days after delivery. For hygiene reasons, opened or used personal-care products are normally not returnable unless they arrived damaged, defective, incorrect, or materially different from the product description.

What if my item arrives damaged or wrong?

Email us promptly with your order number and clear photos. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

How should I choose or use a product?

Read the product page, ingredients, warnings, and directions before use. Individual results and sensitivities vary. Discontinue use if irritation occurs and seek professional advice when appropriate.

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Brand Name: Tazveruni
Company Name: Shenzhen Junrou Technology Co., Ltd.
Registered Address: Room 405-13, Blocks C & D, Building 7, Xinghua Industrial Building, No. 4 Gongye 6th Road, Huaguoshan Community, Zhaoshang Subdistrict, Nanshan District, Shenzhen
Email: service@tazveruni.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.