Return & Refund Policy
Last updated: November 5, 2026
A fair process for personal-care products
Eligible items may be requested for return within 30 calendar days after delivery. Because Tazveruni sells personal-care products, hygiene and product integrity matter. To qualify for a preference-based return, an item must be unused, unopened, in its original condition, and returned with its original packaging and any included accessories.
Items that cannot normally be returned
Opened or used cosmetics and personal-care products, gift cards, final-sale items clearly marked before purchase, and items damaged through misuse or improper storage are not normally returnable. These limits do not remove your rights when an item arrives damaged, defective, incorrect, or materially different from its description.
Requesting a return
- Email service@tazveruni.com within the return window.
- Provide your order number, the item involved, the reason for the request, and photos or video where relevant.
- Wait for our review and return authorization.
- Use the return warehouse address and instructions we provide.
Do not send returns to our registered business address. It may not be the receiving warehouse, and unauthorized parcels may not be accepted or traceable.
Return shipping
For a preference-based return, the customer is responsible for return shipping and should use a trackable service. If the item arrived damaged, defective, incorrect, or materially different from the description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Inspection and refunds
After an authorized return is received, we inspect it and notify you of the result. Approved refunds are issued to the original payment method within 5-10 business days after receipt and inspection. Your bank or payment provider may require additional time to post the credit. Original shipping charges are not refundable for preference-based returns unless required by law.
Exchanges
For the fastest result, contact us first. Availability changes, so a replacement cannot be guaranteed until the request is reviewed. Where an exchange is not practical, we may offer a refund and invite you to place a new order.
Order changes and cancellation
Contact us promptly if you need to change or cancel an order. We will make a reasonable effort before fulfillment begins, but we cannot guarantee changes or cancellation after processing or shipment. If the parcel has shipped, the eligible return process above applies.
Missing or delivery-marked parcels
If tracking has not updated for an extended period or a parcel is marked delivered but cannot be found, check the delivery area and contact the carrier, then email us with your order number. A delivery scan does not automatically end our review; we will assess the available tracking and delivery information.
Brand Name: Tazveruni
Company Name: Shenzhen Junrou Technology Co., Ltd.
Registered Address: Room 405-13, Blocks C & D, Building 7, Xinghua Industrial Building, No. 4 Gongye 6th Road, Huaguoshan Community, Zhaoshang Subdistrict, Nanshan District, Shenzhen
Email: service@tazveruni.com
Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST.